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It has come to our attention that the transition from bi-monthly to monthly utility billing has resulted in late payments for customers who make automatic payments through PSN at the beginning of the month. To avoid penalties, we recommend you set automatic payments to be made between the 15th and 25th of each month. The city does not have access to your PSN account, so you must log in to the site yourself to make changes. Contact the PSN Help Line at 877-885-7968 if you require any assistance.